All items shipped by our warehouse are checked and shipped new. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without any damages, you are stating that you have received your shipment in acceptable condition.
All items that are shipped to you on common carrier are shipped under one of the following terms, FOB our dock or FOB Manufacturer. What this means is that the items become your property at the time they leave our warehouse or the manufacture’s warehouse. Therefore, it is very important that you understand the following.
You should always inspect new equipment when you receive it. First, count the number of packages to make sure all the packages listed on the freight bill are there. Check the outer packages and also unpack the equipment immediately and inspect it thoroughly for any damage or missing parts. Freight drivers are supposed to wait while you inspect. If the driver tries to rush you, ask him/her to return at another time when he/she will have time to wait.
Do not refuse the shipment simply postpone the delivery. You can also accept the equipment, but make sure to write, "Accepted contingent on inspection," on the freight bill. This will help protect you if you find any concealed damage
If you find a damaged package or equipment, you have two options:
- Refuse the shipment - The equipment will be returned to the manufacturer for evaluation. We recommend you do this if the damage is severe and highly visible (i.e. the box is crushed)
- Accept the delivery - but describe any damage/missing parts in detail on the freight bill before accepting the delivery. You will be responsible for contacting the freight company to file a freight claim. You should do this the same day.
There will be an extra $95 charge for Liftgate Delivery - This consists of the freight carrier lowering the freight to the ground via a lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Also, it is important to consider a liftgate delivery in absence of a loading dock and or forklift. Liftgate service is still a curb delivery service. Inside placement is still customers responsibility.)